Blank Screen

Accu-Chek Instant Test Strips

Error codes Blank Screen

The meter will not turn on or the display is blank.
Battery is dead.: Insert new battery.
Display is damaged. / Meter is defective.: If the error persists, contact Accu-Chek Customer care on toll free 080076243 (Mon to Fri - 09 am to 05pm)
Extreme temperatures.: Move the meter to a more temperate area.

USB
USB

The meter is connected to the PC
bluetooth connectivity symbol +Err
connectivity symbol +Err

The meter was unable to pair with a mobile device
LO
LO

Blood glucose may be lower than the measuring range of the…
HI
HI

Blood glucose may be higher than the measuring range of the…
E-14
E-14

An electronic error has occurred.
E-13
E-13

Fluid or foreign material may be present in the test strip slot
E-12
E-12

Your blood sample may contain a high level of ascorbate.
E-11
E-11

The test strip may be damaged.
E-10 + data and time flashing
E-10

The meter’s internal clock may need to be reset.
E-9 + Battery symbol
E-9

The battery is almost out of power.
E-8 + Temperature symbol
E-8

The temperature is above or below the proper range for the…
E-7
E-7

An electronic error occurred.
E-6
E-6

Blood or control solution was applied to the test strip before…
E-4
E-4

Not enough blood or control solution was drawn into the test…
E-3
E-3

A meter or test strip error has occurred. Repeat the blood…
E-1
E-1

The test strip may be damaged, not properly inserted, or was…

Product Support

Accu-Chek Instant Test Strips

User Manuals and Guides
Accu-Chek Instant Test Strips

FAQ

Get in touch

Send us a message

mailto:[email protected]

Give us a call

0800 76243
Mon-Fri from 9am-5pm