General questions
Does a battery change cause the meter to lose memory or the date and time?
If replaced within a reasonable time, the memory is not lost when the battery is replaced. If date and time no longer appear on the meter’s display after a battery change, a sync with the mySugr app/ Connect Online platform is required.
Other categories
Check other FAQ categories by clicking on the below category names.
- Accuracy
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- Product Materials, Bill of Materials
- Hygiene, Sterility, Lancet Reuse, Disposal of Used Consumables
- Needle, Lancet
- Lancing Depth, Depth Settings
- Alternative Site Testing (AST)
- Clixmotion Technology
- 1-Click Lancing
- Lancing - Steps, Helpful Information
- Patents, Generics, Counterfeits