Connectivity
What will happen if I change my smartphone? Can I retrieve my data when I reinstall the mySugr app in the new smartphone?
When you create your mySugr account, your data is stored with that account in a secure and compliant manner. If you change mobile devices or have to re‑install the mySugr app, pair your meter to the app. Data synchronisation with the app happens automatically as soon as the app has connection to the internet, users don’t have to do manual backups.
Other categories
Check other FAQ categories by clicking on the below category names.
- General questions
- Accuracy
- Test strips
- Getting started
- Launch Dates
- Specifications
- Meter Settings
- General Use
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- Chemistry
- Blood Sample
- Strip Container
- Control - Linearity Solutions
- Interferences - Limitations
- Digital Solution Compatibility
- Intended Use, Documents for Registration Purposes
- Product Materials, Bill of Materials
- Hygiene, Sterility, Lancet Reuse, Disposal of Used Consumables
- Needle, Lancet
- Lancing Depth, Depth Settings
- Alternative Site Testing (AST)
- Clixmotion Technology
- 1-Click Lancing
- Lancing - Steps, Helpful Information
- Patents, Generics, Counterfeits