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Frequently Asked Questions

General Questions

The Accu-Chek Smart Pix device reader is compatible with all Accu-Chek meters and pumps that offer infrared (IR) data transfer functionality.

Once your Accu-Chek Smart Pix device reader is plugged in and working, you can find version information at the top left of your screen.

When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading.

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive:

  1. Check that the blue LED light on the front is lit.
  2. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system.
  3. Check to make sure the USB connector is firmly plugged into the correct socket on the computer.
  4. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket.

If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do:

  • In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer.
  • If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium.

Try repeating the transfer again. If this error signal occurs again, check the following:

  1. Has the meter been properly prepared for data transfer?
  2. Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away?
  3. Is there any interference from bright lights or sunlight?

Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

While you can view your results at your computer and e-mail a report, you can't store the readings or manipulate the data, as with other Accu-Chek applications.

You can combine results from up to 3 blood glucose monitors at the same time, and have all the information appear on 1 easy to read graph. 

The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek blood glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for you.

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

No. This system requires the Windows® 2000, Windows XP, Windows Vista® or Windows 7 or 8 operating system.

The device simply plugs into any available USB port. Just plug it in and it's ready to go.

The Accu-Chek Smart Pix device reader is compatible with Accu-Chek meters and pumps that use infrared (IR) data transfer.

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Accu-Chek Smart Pix

Item Description

Simply and automatically transfer information from up to 3 Accu-Chek blood glucose meters, as well as an Accu-Chek insulin pump. View your personal data in easy to read graphs that display information over days or weeks to help you recognize patterns in your blood glucose levels and identify ways to improve your control.

Product Manuals


Up to 3 blood glucose meters Insulin pump


Blood glucose Insulin




Windows (see chart)

Benefits and Features
  • Simply plug the device reader into your computer, then place your Accu-Chek device in front of it—information will begin to transfer automatically
  • Integrate data from up to 3 Accu-Chek blood glucose meters, as well as an Accu-Chek insulin pump, in just seconds
  • Clear graphs allow you to quickly identify blood glucose trends and make treatment adjustments if necessary
  • Print or e-mail reports to keep your healthcare provider up to date
Additional specifications

Accu-Chek blood glucose meters


IBM®-compatible PC

Operating system:

Windows® 2000, Windows XP, Windows Vista®, Windows 7 (32-bit / 64-bit), Windows 8 or higher

Internet browser:

Internet Explorer® 5 or higher, Firefox®, Chrome®

Data cable connection:


Meter and pump connection:

Infrared (IR) window



How to use the Accu-Chek Smart Pix device reader

It's easy to use the Accu-Chek Smart Pix device reader:

  1. Plug the reader into a USB port on your computer. Open the Start menu at the bottom left of the screen. Select Computer and then click the Accu-Chek Smart Pix icon. Run START.
  2. Place the meter in front of the reader with the infrared windows facing each other, about 10 cm apart. Turn the meter on in data transfer mode—check your User's Manual to find out how. For example:
    • Accu-Chek Aviva Nano meter: With the meter off, press and hold both arrow buttons until the 2 arrows on the display alternately flash.
    • Accu-Chek Compact Plus meter: Press the S and M buttons at the same time.
    • Accu-Chek Aviva meter: Press the left and right arrows simultaneously for more than 3 seconds.
  3. Play—data transfer starts automatically. Your report will appear in your default Internet browser so you can view and print it.

If the PC meets the required specifications, you don't need to install any software. Your Web browser and operating system do the work.

You can also customize the Accu-Chek Smart Pix settings, which are stored on the device—even after you disconnect. You can set the language, enter personal target ranges and choose how summaries and reports are displayed.