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FAQ Listing

The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

Don’t worry—your information will be saved when you change the batteries.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

To replace the batteries:

  • Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open.
  • Push the “hand” button to release the old batteries, then simply slide them out.
  • With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button.
  • Replace the battery door and snap it closed.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system delivers accuracy beyond the minimum requirement of industry standards. 1

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The Accu-Chek Smart Pix device reader is compatible with all Accu-Chek meters and pumps that offer infrared (IR) data transfer functionality.

Once your Accu-Chek Smart Pix device reader is plugged in and working, you can find version information at the top left of your screen.

When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading.

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive:

  1. Check that the blue LED light on the front is lit.
  2. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system.
  3. Check to make sure the USB connector is firmly plugged into the correct socket on the computer.
  4. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket.

If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do:

  • In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer.
  • If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium.

Try repeating the transfer again. If this error signal occurs again, check the following:

  1. Has the meter been properly prepared for data transfer?
  2. Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away?
  3. Is there any interference from bright lights or sunlight?

Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.