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FAQ Listing

Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual for your meter.

  • 70% isopropyl alcohol
  • Mild dishwashing liquid mixed with water
  • 10% household bleach solution (1 part bleach plus 9 parts water) made the same day

To replace the batteries:

  • Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open.
  • Push the “hand” button to release the old batteries, then simply slide them out.
  • With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button.
  • Replace the battery door and snap it closed.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360o diabetes management system.

The Accu-Chek Active blood glucose meter has a built in USB (Universal Serial Bus) port for transferring test results to a computer that is equipped appropirately. Roche Diabetes Care offers a variety of special diabetes management hardware and software products which enhance the integrated diary functions of your meter. With these hardware and software products, you and your healthcare professional can manage your test results more effectively and use graphs and tables to understand them better.

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system delivers accuracy beyond the minimum requirement of industry standards. 1

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The Accu-Chek Smart Pix device reader is compatible with all Accu-Chek meters and pumps that offer infrared (IR) data transfer functionality.

Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do:

  • In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer.
  • If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium.

Try repeating the transfer again. If this error signal occurs again, check the following:

  1. Has the meter been properly prepared for data transfer?
  2. Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away?
  3. Is there any interference from bright lights or sunlight?

Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

1According to the ISO 15197:2013 standard, 95% of all bG results must be ±15 mg/dL of the laboratory reference when bG levels are below 100 mg/dL. At bG levels above 100 mg/dL, 95% of all bG results must be within ±15% of the laboratory reference.