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FAQ Listing

Your Accu-Chek lancing device has a special plastic cap designed for testing on other areas of the body. Talk with your healthcare professional before deciding if alternate site testing is right for you.

Note: Do not use the special plastic cap when testing at the fingertip. Follow the steps for fingertip testing, with a few differences:

  • Use the clear or gray cap.
  • You may need a deeper setting. Try 3 for palm testing or 5-1/2 for forearm or upper arm testing. (These are suggested settings; yours may differ.)
  • Press the opening of the clear or gray cap firmly against a fleshy area of the non-fingertip site. Press the lancing device up and down in a slow pumping motion to assist the flow of blood.

Keep steady pressure on the area, then press and release the plunger. Do not be afraid to apply pressure to the area with the lancing device to assist the flow of blood. Continue to press the cap against the site for a few seconds to allow blood to come to the surface.

Roche goes above and beyond to deliver safe, accurate and dependable products.

For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance

Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits.

You can combine results from up to 3 blood glucose monitors at the same time, and have all the information appear on 1 easy to read graph. 

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do:

  • In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer.
  • If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium.

Try repeating the transfer again. If this error signal occurs again, check the following:

  1. Has the meter been properly prepared for data transfer?
  2. Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away?
  3. Is there any interference from bright lights or sunlight?

Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive:

  1. Check that the blue LED light on the front is lit.
  2. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system.
  3. Check to make sure the USB connector is firmly plugged into the correct socket on the computer.
  4. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket.

If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

This meter comes with a totally new design, a 30 % size reduction and an improved feature set-up. New features include the postprandial reminder and 90-day average reading. Also, the new meter display is now 10 % bigger and offers easier readability.

Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. When performing AST we recommend using the Accu-Chek Softclix lancing device at the:

  • Base of the little finger
  • Base of the thumb
  • Inside of the forearm

Check with your doctor to see if and when AST is suitable for you.

Remove the black cap from the lancing device. Attach the clear plastic cap, and twist the rotatable cap until you reach your chosen depth setting. Prime the lancing device, and place the clear cap firmly against the selected site. Press the release button to lance.

The Accu-Chek Performa blood glucose meter automatically recognizes Accu-Chek Performa Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.

The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.

There are three types of averages: general, pre-meal and post-meal. To view results and averages, press and release left and right arrows to view stored results. The most recent test result appears on the display.

  • Press the left arrow to view previous test results from newest to oldest.
  • Press the right arrow to view 7-, 14-, 30- and 90-day general averages
  • Continue to press the right arrow to view 7-, 14-, 30- and 90-day pre-meal and post-meal averages

Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the pre-meal test reminder to 1 hour after the pre-meal test.